Privacy Policy

This Privacy Policy explains how Tripfest collects, uses, stores, and protects your personal data when you use our website (https://tripfest.in/) or use our travel booking services. By using our website or services, you consent to the collection and use of your information as outlined in this policy.

  • Applicability
    This policy applies to:
    • Website Visitors: Anyone browsing our online platform.
    • Customers: Individuals making travel bookings.
    • Communicants: Anyone contacting us via phone, email, or WhatsApp.
  • Information We Collect
    We may collect the following categories of personal data to facilitate your travel arrangements:
    • Personal Identification Information: We collect your full name , phone number , email address , residential city/state , and date of birth.
    • Government-Issued Identification: We may collect Passport or other Government ID details when required for bookings with Airlines, Hotels, Bus operators, Cruise lines, or Train services.
    • Documentation for Ancillary Services: Additional personal data may be collected as necessary to process Visa applications or to issue Travel Insurance policies.
    • Booking Information: Travel dates, passenger details, flight/hotel preferences, special requirements.
    • Payment Information: Payments are processed securely through the CCAvenue Payment Gateway. We do not store your debit/credit card details, CVV numbers, or net banking credentials.
    • Technical Data: We automatically collect IP addresses, browser types, device types, and website usage data.
  • Legal Basis for Processing
    In compliance with the DPDP Act, we process your data based on your consent (provided when you submit booking details or share info via phone/email), the performance of our contract with you, and legal obligations.

    We use this information for:
    • Processing bookings and issuing invoices.
    • Coordinating with airlines, hotels, bus, cruise lines, or train services and tour operators.
    • Providing customer support and processing refunds/cancellations.
    • Note: We do not sell your personal data or share it for marketing resale.
  • Data Sharing & Security
    We share necessary information only with the third parties required to complete your booking (e.g., hotels, airlines, and payment providers) or government authorities when legally required.

    To protect your data, we implement:
    • Secure communication channels and administrative safeguards.
    • Limited internal access to booking information.
    • Secure third-party payment gateways.
  • Data Retention
    We retain personal data:
    • As long as necessary to complete booking services.
    • For accounting and tax compliance.
    • As required under applicable Indian law.
    • After the retention period, data is securely deleted or anonymized.
  • Your Rights
    Under Indian law (DPDP Act, 2023), you have the right to:
    • Access and Correct: View your data and request corrections for inaccuracies.
    • Erasure: Request that your data be deleted (subject to legal/tax retention requirements).
    • Withdraw Consent: You may withdraw your consent for data processing at any time.
    • Raise Grievances: For any grievances or to exercise your rights, please contact us at: Email: info@tripfest.in.
      We will respond within a reasonable timeframe as required under applicable law.
  • Cookies & Tracking
    Our website may use cookies to:
    • Improve user experience.
    • Analyze traffic.
    • Enhance functionality.
      You may disable cookies in your browser settings.
  • Third-Party Links
    Our website may contain links to external sites. We are not responsible for their privacy practices. Please review their policies separately.
  • Children’s Privacy
    Our services are not directed at individuals under 18. We do not knowingly collect data from minors. If such data is found, it will be deleted promptly.
  • Updates to This Policy
    We may update this Privacy Policy periodically. Updated versions will be posted on this page. Continued use of our services constitutes acceptance of the updated terms.